No Fix No Fee Policy
Our No Fix No Fee Policy is your 100% Guarantee
the job will be done right the first time
- Our
No-Fix-No-Fee policy means that if the tech does not possess the necessary
technical knowledge or ability to resolve the problem or effect the repair,
then no charge is made to the customer.
- If the tech
is able to resolve the problem or effect the repair, but is only prevented
from doing so by the customer requesting the tech not to proceed with the
work, then the customer is charged for the tech's time spent to that point.
- If the tech
is able to resolve the problem or effect the repair, but is only prevented
from doing so because the customer does not possess the required software
CD-Rom or Product Key, then the customer is charged for the engineer's time
spent to that point.
- If the tech
provides a clear and precise diagnosis of a failed component and the
customer decides not to proceed with the replacement of the component, then
the customer is charged for the engineer's time spent to that point.
- The policy does not apply to work related to computer virus or spyware problems or to cases in which the computer has been struck by lightning. /font>